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T O ORD ER, C A LL 800.922.5507 OR SH OP ONLINE AT W W W.PO TTER Y BA R N.CO M General Customer Service: 888.779.5176 Email: customerservice@potterybarn.com REFUNDS & EXCHANGES You can return eligible items within 30 days of receiving your items for a refund of the merchandise value. An original receipt or gift receipt is required. Returns made without an original receipt are issued as a merchandise credit at the current selling price, excluding bedding. Bedding returns cannot be processed without the original receipt. Review the full list of ineligible items and our refund policy below. Ways to Return: Stores: You can return most non-furniture items to your local Pottery Barn store for free. UPS Locations: for online orders delivered to you; see website for more information. Phone: Call Customer Service for furniture items. Ineligible Items: Monogrammed items • Mattresses (Robin, Westin, Beautyrest and Naturepedic); Leesa Mattresses: if a Leesa mattress is not right for you within the first 100 nights, you may return it for a full refund • Gift cards • Made to Order items, including custom rugs, bedding and furniture • Final sale items (with prices ending in $.x7 or $.x9) • Items damaged through normal wear and tear. Refund Policy: Original Receipt – Returns with the original receipt received within 30 days of receiving your item will be refunded in the original form of payment • Gift Receipt – Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt • Shipping & Delivery Fees – Delivery fees are nonrefundable • Prior purchases are not eligible for price adjustments • Cash & Check Refunds – Cash and check refunds over $100 will be issued as a company check and mailed to you (may take up to 14 business days) • Over $10,000 – If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you. Registry Returns: For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later). PRIVACY POLICY From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing address made available, please call 800.922.5507. Pottery Barn is committed to respecting your privacy. The purpose of our privacy policy is to inform you of what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. To review our full privacy policy, visit potterybarn.com. PRICE POLICY & SALES TAX All prices indicated in this catalog are valid only for catalog orders through August 5, 2022. Catalog prices after that date but prior to the distribution of a new catalog are subject to change. Prices in retail stores and on our website may vary from those listed in this catalog. Customers should check our website for current pricing. Promotions, markdowns and other price changes may be made on our website or in retail stores during the price guarantee period listed above. To get the specified price, customers must purchase the item from the channel offering the promotion or markdown. Sales tax on the merchandise total is charged for items shipped to the following states and U.S. territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY, and Puerto Rico*. *States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by WilliamsSonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. Orders shipped to California locations are F.O.B. destination point, which means title passes in California. For assistance, call 800.922.5507. SHIPPING & PROCESSING CHARGES Order Totals UP TO $15.00 $15.01 TO $25.00 $25.01 TO $45.00 $45.01 TO $65.00 $65.01 TO $90.00 Include $5.95 $7.00 $9.00 $12.00 $15.00 Order Totals $90.01 TO $125.00 $125.01 TO $200.00 $200.01 TO $300.00 $300.01 & OVER Include $18.00 $22.00 $53.00 10% + $26.00 Add $8.50 for each gift wrap. For Next Day Delivery, add $17.50 per address. Next Day Delivery is available within the 48 contiguous states. Exclusions apply. See potterybarn.com for details or call 888.779.5176 for more information. All purchases are subject to our Terms and Conditions, available at potterybarn.com. Hawaii: Certain restrictions apply. Items 150 lb. or less that do not exceed 165 inches in length and girth can be shipped via UPS. At this time, we cannot ship oversized items with an in-home delivery icon to Hawaii. This includes large furniture items that exceed UPS shipping restrictions mentioned. Please call 888.779.5176 for more information. CATALOG MAILING PREFERENCES We want our catalog to be welcome in your home. To select a catalog subscription frequency that meets your needs, visit www.potterybarn.com/catalog preferences or call 866.395.8597. If you receive duplicate catalogs, call 800.922.5507. Great taste has its rewards. Apply for the Pottery Barn Credit Card to earn rewards when you shop across our family of brands.* WELCOME OFFER PAY OVER TIME *Credit approval required. Key Rewards Credit Card earnings are subject to the Gold Key Rewards Terms and Credit Card Terms in Customer Agreement. Williams-Sonoma, Inc. brand credit cards are issued by Capital One, N.A. New cardholders earn an additional 5% back in Rewards (10% back total) for purchases made at Williams-Sonoma, Inc. brands during the first 30 days from account opening. Rejuvenation is not included. **Promotional financing availability may be limited in certain stores. Promotional financing available on qualifying purchases of $750 or more, excluding shipping and tax, made on an approved Pottery Barn Key Rewards, Williams Sonoma Key Rewards, West Elm Key Rewards or The Key Rewards Visa or Store Card, issued by Capital One, N.A. Your account must be open and current to be eligible for this offer. Rewards are not earned on promotional financing purchases. See full terms for details. To apply, scan the QR code or visit TheKeyRewards.com to learn more.
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